Find the answer to your question
Customer Forum or Personalized Service
Many people are wondering the same thing as you. Try searching our customer forum to see if you can find the answer to your question. If you can't find the answer there, or if your question is of a more personal nature—such as questions about My Pages—you can email info@skovdebostader.se
If you have questions about, for example, a current offer, please email uthyrning@skovdebostader.se
Repair Request for Tenants
We use a centralized fault reporting system, which means that all fault reports are received in one place. The cases are then assigned to the appropriate staff member, who will resolve the issue. In most cases, your building manager will come to your unit.
Here's how to report a problem:
- Right on My Pages. Here you'll find instructions on how to file a report a problem on My Pages
- You can also report a problem by calling our customer service center at 0500-47 74 00 (press 3).
- For urgent matters on weekdays (excluding holidays) between 7:00 a.m. and 4:00 p.m., please call the customer service center.
- For urgent issues at other times, please contact our Property & Security Hotline: 0500-43 70 00
Other Matters
We handle issues that do not concern problems in your apartment in a different way. We also welcome suggestions and ideas for improvement. As a tenant, you can find the form on My Pages. If you are not a tenant with us, you can click the link below.
Hours of Operation at the Bobutiken and Customer Service Center
Bobutiken Summer Hours (June 22 – August 14)
Monday, 1:00 p.m.–3:00 p.m.
Wednesday and Friday, 9:30–11:30 a.m.
Customer Service Center Hours
Monday–Friday, 7:00 a.m.–4:00 p.m.
Scheduled appointments for certain matters
If you are unable to visit us during our regular business hours, we can accommodate scheduled appointments—subject to availability—for rent payments and to select wallpaper and flooring. Please book your appointment by contacting our customer service center. We can only accommodate visits during daytime hours.
View Wallpapers Digitally
If you want to stay home—but still want to choose new wallpaper—we recommend borastapeter.com. Among other things, they have an app that lets you see what the wallpaper looks like right on the wall at home! Our standard selection includes the Borosan Hem and Borosan Bas collections .
Put letters in the mailbox
There is a mailbox outside the Bobutiken store at Drottninggatan 2A. You can always drop off reply envelopes and letters there.
Address
Drottninggatan 2A
Box 303, 541 31 Skövde
Emergency Assistance Service
Weekdays 7:00 a.m.–4:00 p.m.
If you have a neighbor who is causing a disturbance, or if you are concerned about your own safety or that of another tenant, please contact a housing social coordinator during business hours. Call the customer service center at 0500-47 74 00 and press 4.
At other times and in the event of emergency disruptions
In the event of serious and urgent issues late in the evening or at night, please contact our Property & Security Hotline: 0500-43 70 00. Be prepared to provide your name, property number, and phone number. This information will be kept confidential from the party causing the disturbance.
Lock Opening
Weekdays 7:00 a.m.–4:00 p.m.
Contact a neighborhood representative in your residential area ifyou've locked yourself out and need help unlocking the door during the day.
Other times
If you need a lock opened at other times, please contact our Property & Security Hotline at 0500-43 70 00. Lock opening services are provided only to leaseholders. Be prepared to show identification. You will be responsible for the cost of the lock opening.