If a problem arises in your apartment, it’s important that you contact us so we can resolve it. We recommend reporting the problem through My Pages. You can create a shortcut to My Pages on your phone by adding My Pages to your home screen. This will make it easier for you to access the page.
Since the fall of 2023, we have had a “centralized fault reporting” system. This means you should not contact the person who comes to fix the problem. You can report a fault in two ways:
1 – On My Pages, you can report a problem 24 hours a day; see the description below.
2 – Call the customer service center on weekdays (excluding holidays) from 7:00 a.m. to 4:00 p.m. at 0500-47 74 00 to speak with one of our fantastic staff members. They can answer certain questions and log a service request in the system for the building manager or the person responsible for fixing the problem. You’ll be asked whether we’re allowed to enter using the master key or not.
Below are instructions on how to report a problem on My Pages. Please describe the problem in as much detail as possible. If we need additional information, we will call you. It is therefore important that you are reachable at the phone number you have provided on My Pages.
Here's how to report a problem on My Pages
1. Log into My Pages using yourpersonal identification number and password.
2. Go to the "Contracts" tab. Then click "Create New Case" and select"Report a Problem" via the website.
(If the problem report concerns a different contract—for example, a garage—scroll down and select "Create New Case" under the garage contract).
3. You will then be taken to the form you need to fill out. Selectthe type of service requestand choosethe area. Then describe your request.Please be as detailed as possible.If necessary, we will call you to request additional information. We will contact you using the contact information you have provided on My Pages.
4. Please indicate whether we may enter your apartmentusing the master key. You also need to indicate whether you have any pets.
5. If you would like us to contact someone else regarding your service request, click " Select another contact person."
6. If you'd like, you can add images or files that describe the issue.
7. Then click Send.