Skövdebostäder's data protection policy
By being a tenant, joining the company’s housing waiting list, or using any feature or service related to it, you accept our privacy policy and the processing of your personal data. You also agree that AB Skövdebostäder may use electronic communication channels to send you information or communicate with you.
What information do we collect?
This privacy policy covers all data that may be collected, including personal information. This may include data from lease agreements, registration on the housing waiting list, market research, expressions of interest in specific projects, emails, phone calls, and visits to our website. It may also include features related to housing.
Information you provide to us: You may directly or indirectly provide us with information about yourself in a number of different ways, such as when you visit our website, when you contact us by email, letter, or phone, when you interact with us on social media, when you enter into a lease agreement, or when you register for our housing waiting list. This information may include:
- Personal and contact information—name, date of birth, social security number, address, email address, phone number, etc.
- Financial information – account number, annual income, etc.
Information We Collect About You
When you contact us or are a customer, we may collect information about
- Personal and contact information—name, date of birth, social security number, address, email address, phone number, etc.
- Financial information—account numbers, annual income, debts, or a poor payment history, etc.
- Device information—such as IP address, language settings, browser settings, time zone, operating system, platform, and screen resolution (via PiwikPro).
- Activity logs—e.g., access using electronic keys, scheduling of laundry rooms and/or guest rooms. Meter readings for energy consumption in cases of individual metering of heat, water, and electricity.
The information you provide to us—both personal and financial—is generally necessary for entering into a lease agreement with us, while the other information we collect is generally necessary for other purposes, such as enabling Skövdebostäder to fulfill its obligations to you as a tenant and housing applicant. It may also be used to help us analyze market needs and demand for housing, assess your satisfaction with your interactions with us, or keep you informed about projects in which you have expressed interest.
What do we do with the information?
The information we collect about you is used to provide, fulfill, and improve our services. Skövdebostäder processes personal data for the following purposes based on the following legal grounds:
Purpose of the treatment | Legal basis for the processing Why is treatment necessary? |
To confirm your identity and verify your personal and contact information | To fulfill our contractual obligations to you as a tenant and to offer you, as a prospective tenant, a fair and efficient process. |
To fulfill our obligations to, among others, tenants, housing applicants, and suppliers, and to provide tenants and housing applicants with information, products, and services. | To fulfill our contractual obligations to you as a tenant and to offer you, as a prospective tenant, a fair and efficient process |
To provide information about ongoing projects based on individual requests. | Consent. At the time of registration, the individual may give their consent to the registration. |
To analyze housing demand through market research. | Consent. All individuals who respond to a market survey may give their consent to the data collection. |
To ensure that content is presented effectively to you and your device. | To fulfill our contractual obligations to you as a tenant and to offer you, as a prospective tenant, a fair and efficient process. |
To comply with applicable laws. | Comply with the law. |
Who might we share this information with?
In order to fulfill our obligations to tenants, housing applicants, and other stakeholders, we may transfer or share information with third parties such as suppliers, subcontractors, and business partners. We take all reasonable legal, technical, and organizational measures to ensure that data is handled securely and with an adequate level of security when transferred to or shared with third parties.
The fact that we may share information does not mean that it happens automatically. Skövdebostäder considers sharing personal data only on a legal basis.
Real Estate Sales
We may share your information with third parties in cases where we sell real estate or real estate held in a corporate structure. In such cases, we may disclose your personal data to a buyer of such real estate or company.
Government Agencies
Skövdebostäder may disclose necessary information to government agencies, such as the Swedish Tax Agency, the Swedish Enforcement Authority, the Swedish Social Insurance Agency, or other government agencies, if Skövdebostäder is required to do so by law or for another legitimate purpose. We will not sell your personal data to third parties.
Where do we process your personal data?
Skövdebostäder processes information within the EU/EEA. Skövdebostäder takes reasonable legal, technical, and organizational measures to ensure that the data is handled securely and with an adequate level of security.
How long do we retain the data?
We retain the data for as long as necessary to fulfill the purpose for which it was collected, or to fulfill our obligations, and for as long as required by statutory retention periods.
Your rights to access, correction, and deletion
- Right to Access Data
You have the right to request a copy of the information Skövdebostäder has about you and to verify the information we hold about you. - Right to Correction
You have the right to correct inaccurate or incomplete information about yourself. - Right to Erasure
You have the right to request the erasure of your personal data in cases where the data is no longer necessary for the purposes for which it was collected. However, there may be legal obligations that prevent us from immediately erasing certain parts of the data. These obligations may arise from accounting, tax, or other laws.
Data Protection Officer
Skövdebostäder has a data protection officer who ensures that the organization complies with the General Data Protection Regulation.
The Data Protection Officer performs the following tasks, among others:
- We serve as the point of contact for those of you who are registered with us. If you would like information about how your personal data is processed and what rights you have, please contact the representative.
- Ensures that the organization complies with existing policies and regulations.
- Gathers information about how the organization processes personal data and provides information and advice within the organization.
You can reach our Data Protection Officer by contacting the Customer Service Center.
0500-47 74 00 or info@skovdebostader.se
How do I contact the data protection officer?
You can reach our Data Protection Officer by contacting the Customer Service Center. Call 0500-47 74 00 or email info@skovdebostader.se
AI Analysis of Phone Calls and Emails to the Customer Service Center
Skövdebostäder is partnering with Parlametrics to conduct semantic analysis of incoming phone calls to the Skövdebostäder customer service center and emails sent to info@skovdebostader.se. We are doing this to improve our service and quality for all our stakeholders.
This is how it works
Calls are recorded and sent in encrypted form via an API solution, where all personal data is immediately removed and deleted. Emails are forwarded and stripped of personal data before being sent on for analysis. If you have any questions about this, please feel free to contact lina.eklund.svensson@skovdebostader.se.