Thank you to our student tenants for taking the time to respond to our annual survey, which shows how satisfied you are with us as your landlord.
The results provide a solid foundation for our ongoing efforts to ensure customer satisfaction. They also allow us to compare ourselves with student housing companies across the country, which helps us identify areas for improvement more clearly.
High Customer Satisfaction Index
The Customer Satisfaction Index (CSI) stands at 80 on a scale of 0–100, which is a very high score. The distribution across the different areas is relatively even, and all are at a high level.
NKI is a measure of your overall satisfaction with Skövdebostäder and is based on the following questions:
- As a landlord, how well does Skövdebostäder meet your expectations?
- Overall, how satisfied are you with Skövdebostäder as a landlord?
- Imagine a landlord who is absolutely perfect. How close—or how far—is Skövdebostäder as a landlord from this ideal?
Many people would recommend
The likelihood to recommend is also very high, and the NPS stands at +65. Among the student tenants who responded, there are ten times as many ambassadors as detractors.
Our Strengths – This Is Where You're Most Satisfied in Sweden!
Our greatest strengths are our customer service, responsiveness, and problem-solving, as is clear from your responses. 96% are satisfied with the service they receive from their building managers. 86% of you who had a problem resolved feel that it was handled effectively. On both of these points, you are the most satisfied in Sweden!
Areas for Improvement
The areas where we need the most improvement are the condition of the apartments and stairwell cleaning. However, there are significant differences between the various areas in both cases, and overall, our results are satisfactory. In the buildings where there has been clear dissatisfaction, measures have already been taken or are planned for the future.
It’s also clear that you feel our website could be improved. When the survey was sent out, we still had an old website—and now we’ve launched a new one. We hope and believe that you’ll be more satisfied with this one. On the new site, for example, we can tell you about our new housing search tool for student housing.
About the Survey
The Origo Group conducts the NöjdStudBo survey on behalf of the member companies of the Student Housing Association, which represents the majority of student housing providers in Sweden. A total of 22,448 student tenants were invited to complete the survey. The response rate was 63% nationwide and 64% at Skövdebostäder. Respondents were able to complete the survey in Swedish or English.