Thank you to everyone who responded to our tenant survey! You are most satisfied with our staff and how we handle repair requests. Areas where we still need to improve include waste management and recycling, our website, and the indoor climate.
Overall, Skövdebostäder enjoys a high level of satisfaction among our student tenants, although there are some variations. The average Customer Satisfaction Index (CSI) score is 75, compared to last year’s 76. According to the survey, our strongest points are our staff—both those in the office and the staff you encounter in our neighborhoods. We’re very pleased about that.
The willingness to recommend is declining slightly
We track several different metrics from the survey. In addition to the NKI, we also track what’s known as the NPS, which measures how likely you are to recommend us as a landlord. The result is 51, compared to last year’s 55. Factors believed to influence this result include the quality of customer service and the ease of accessing information. The information aspect, in particular, is an area where we see opportunities for improvement.
Other Areas for Improvement
It is clear that we need to continue working on issues related to waste management and recycling. In addition, we can review our procedures for cleaning entryways and stairwells. We can see that satisfaction with the information and the website has increased, but we still recognize that we need to work more on this to make it even easier for you to find the information you need.
Take a closer look at the results
Thanks to all your responses, we are now able to take a closer look at the results to see what additional steps we need to take in our various student areas to make you even more satisfied.
Congratulations to the winner
The winner of this year's contest for a month's rent was James Lidgett. James correctly guessed that Fältskären was Fältskären in 1906. Congratulations on your win!
