This year’s results show a very positive trend. You remain very satisfied with our service and your living environment—and you also provide us with clear guidance on what we should prioritize moving forward.
You tell us what’s working well, but also where we can improve—and together, we use these insights to create even more pleasant living environments. Here, we summarize this year’s results and what they mean for our ongoing work.
Service Index – Strong in Customer Service
You give us very positive feedback on our customer service and how we take care of you in your day-to-day life. We are especially pleased that you find us accessible and responsive—and that communication with our staff works so well. At the same time, you also tell us what needs to be improved, including issues related to common areas.
We will therefore continue to work on procedures, cleaning, and safety in common areas throughout the year. These are areas where many of you have shared your feedback, and where we already see opportunities to improve both the follow-up and the quality of our daily work.
Product Index – High Level of Comfort in the Apartment
You are very happy in your homes and appreciate the outdoor spaces and surrounding areas. You particularly highlight features that make everyday life both greener and safer. At the same time, you provide us with valuable feedback regarding the indoor climate and ventilation in certain areas—areas where we are now continuing to make improvements and follow up.
Measures that help improve the indoor climate are long-term and take time, but we recognize that this is important to you, and in recent years we have been working on window replacements, FTX ventilation, bathroom renovations, and much more in several of our neighborhoods.
Profile Index – We're happy to recommend it
Many of you are happy to recommend us to others, for which we are incredibly grateful. You recognize our employees and see us as a reliable landlord. However, we recognize that we can be even clearer about which contractors are working in your neighborhoods—an area for improvement that we are now working on.
For example, we will continue to work on communication in our various projects so that you know which contractors we are hiring. We will also continue our close collaboration with them to ensure that they feel just as committed to you as we do.
Previous improvements
Over the years, your responses to the tenant surveys have led to many concrete improvements. Your feedback regarding customer service and communication, for example, has been a key driving force behind the introduction of a centralized fault reporting system and our new case management system—changes that are already making a difference in your daily lives. You have also helped us highlight long-term issues, such as indoor climate. This has contributed to our ongoing work on, among other things, window replacements and improved insulation in older buildings. Not all improvements are large-scale projects. Many of the smaller initiatives in our neighborhoods have also emerged directly from your comments and requests. We review all feedback, and even though not everything can be implemented at once, you help us prioritize correctly all the time.
Let's continue with the question
Since last year, we’ve switched to sending out our tenant survey on an ongoing basis throughout the year, and we’ll continue to do so. The survey is sent digitally, and as a tenant, you only need to respond once a year. As before, the survey is conducted by AktivBo. We hope you’ll continue to help us improve by responding to the survey when it appears in your inbox or as a text message on your phone.
