Results
Customer Satisfaction Index
This year’s Customer Satisfaction Index (CSI) stands at 77 percent—which, unfortunately, is a slight decrease since the last survey. However, a clear majority of you—89 percent—are satisfied with us as a landlord overall, and those of you living at Kurorten and Fältskären the most satisfied.
The Staff
It’s important to us that you receive excellent service when you contact our staff—and you’ve given us high ratings in this area. You feel that we provide excellent service, are highly accessible, and handle matters according to your preferences. We’re also pleased that you’re satisfied with our fault reporting process, repairs, housing standards, and the information we provide. In these areas, Skövdebostäder ranks above the average for all participating companies.
The Home
57 percent of you think the housing is good value for the price—especially those of you who live at Bataljonen Fältskären. It’s also great to see that you’re positive about the standard of the apartments. This is most evident when it comes to finishes and bathrooms. However, you have mixed opinions about the temperature in the apartments: 42 percent are satisfied, while 35 percent are dissatisfied. Skövdebostäder’s results are above the average for all participating companies.
Laundry Room
The laundry room is a space that everyone can help keep clean and tidy. Overall, you are satisfied with the laundry room, but there is room for improvement in certain areas. 73 percent think the laundry equipment is good, and 65 percent think the laundry room is clean and tidy.
Shared kitchen and hallway
It’s great that you want to strengthen cooperation among those of you living in the student dorms—and here we can work together to find new solutions for the future. You also want us to improve the conditions for waste and recycling in the communal kitchens. By sorting waste, we can contribute to a better environment and a sustainable society.
The Property and the Outdoor Environment
Many of you are satisfied with how we manage the property, the outdoor areas, and the lighting in common areas. You also feel that there are good parking options for your bicycles—which makes us very happy. Some areas for improvement that you’ve brought up are the cleaning and maintenance of the trash and recycling areas. You’d also like to have better options for disposing of cardboard boxes.
Safety and Security
We are pleased that you feel safe where you live and that you feel the lighting in your neighborhoods is adequate. However, the recent wave of break-ins throughout the city has had an impact on the survey and has been cited as a factor contributing to a sense of insecurity.
Information
We’re glad you’re satisfied with the information we provide regarding housing and that you find it easy to access information from us on your own. In this regard, Skövdebostäder ranks highly compared to the average for participating companies—a position we hope to maintain.
Willingness to Recommend
Many of you would be willing to recommend Skövdebostäder to others. The Net Promoter Score (NBS) is very high, reaching +54.
