Many people want to recommend
Many of our student tenants are likely to recommend their landlord—which we’re happy about. We receive high ratings for our staff, and you appreciate, for example, the service provided by the neighborhood managers and the staff at the leasing office and customer service. Satisfaction with shared kitchens and hallways has increased compared to last year’s survey.
Here's where we can improve
Through this survey, we’re asking for your help in finding ways to improve. Here are a few examples of what we’re currently working on:
- The website. Youshared your feedback on the website in the survey—and we’re now working to improve the sections related to student housing. For example, we’re updating the tenant guide for students. The app we used to have is no longer available, but our website is mobile-friendly, and you can use its features just as easily asyou could in the app. Feel free to add “My Pages” as a web app;here are instructions on how to do that.
- Waste sorting. Almostall of our tenants sort their waste—which is fantastic. However, you’ve shared your concerns about how clean the area around our trash bins is, and sometimes the waste isn’t sorted correctly. We’re planning to launch awareness campaigns and install clearer signage.
Safety is another area with room for improvement. We’ve seen a slight decline here since last year’s survey—even though 83 percent of you feel safe in your neighborhood. You’ve also shared feedback about the temperature in your homes in some of our neighborhoods.
We will review all of your responsesand take your feedback into account as we plan our work in the area.
Results in Numbers
- Overall, 86 percent are satisfied with Skövdebostäder as a landlord
- We have a so-called NKI score of 76 out of 100. This is an aggregate score based on several different questions. Last year, we had a score of 77.
