We already provide information about this type of work. The difference is that we now need formal approval to use the master key for each individual job.
When a tenant submits a repair request themselves, they are asked about the master key at the time of submitting the request on "My Pages" or when contacting the customer service center.
Request via text message
To facilitate this authorization process, tenants will now receive a text message with a link where they can approve whether or not we may enter the property using the master key (This does not apply to service requests). Therefore, it is especially important that our tenants update their contact information on My Pages.
