We continue to develop our business—we record calls to customer service and the switchboard*

Starting February 1, incoming calls to customer service and the switchboard* will be recorded so that we can learn more about the issues you, as a tenant, are facing. The calls cannot be traced back to specific individuals; instead, they will be analyzed digitally based on the questions raised during the call.

By using digital tools to analyze incoming calls, we can further improve the service we provide to you as a tenant. This will help us learn more about the most common questions we receive from callers so that we can improve our communication and the information we provide.

If you have any questions about this, please feel free to contact Lina Eklund Svensson, Head of Marketing and Development, at lina.eklund.svensson@skovdebostader.se

*Since October 16, 2023, we have been using the name "Customer Center."

Created: January 31, 2023

Last updated: October 11, 2023, at 11:34 a.m.

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